ICE Troubleshooting™: fast answers when a workstation has a problem
Run one tool to inventory drivers and firmware, test server connectivity and send a full report to the ICE support team automatically.
What is ICE Troubleshooting™?
ICE Troubleshooting is a desktop application built to troubleshoot the system it's installed on. If you're having a problem running an ICE desktop product, run ICE Troubleshooting and it will show all installed drivers and firmware and test connectivity with ICE servers.
The results are sent automatically to ICE servers, so the support team already has the information they need to identify and correct the problem. Less back-and-forth means workstations get back into production sooner.
Key features of ICE Troubleshooting™
Driver inventory
Lists the drivers installed on the workstation.
Firmware inventory
Reports installed firmware relevant to ICE products.
Connectivity test
Checks the workstation's connection to ICE servers.
Automatic reporting
Sends results to ICE servers for the support team.
Faster resolution
Support starts with the facts, not a questionnaire.
Simple to run
No technical expertise needed to collect diagnostics.
ICE Troubleshooting questions
When should I run ICE Troubleshooting?
Run it whenever you have a problem running an ICE desktop product. It collects driver, firmware and connectivity information and sends it to ICE support.
Do I need to send the results to support myself?
No. ICE Troubleshooting sends its results to ICE servers automatically so the support team can help identify and correct the problem.
Works with
Get started with ICE Troubleshooting™
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Toll free: +1 833-776-5527
Email: sales@useicenow.com